10-class packActive member
Their Package
See what they’re on, from a 10-class pack to monthly unlimited.
Unified Chat
Stop Checking Three Apps for Messages.
WhatsApp, Instagram DMs and Gmail all land in one shared inbox. Your team can see who’s asking, what they’ve booked and who’s already replying.
- One shared queue
- Team assignment
- Client context
Inbox Downtown
Sarah Johnsonvia WhatsApp
CompleteToday
Hi! Can I book tomorrow’s 6 PM HIIT? 🙏
Reply on WhatsApp…
Client
Sarah JohnsonMemberSince Mar 2024
- Package
- 10-class pack
- Balance
- 4 of 10 left
Team 3 online
- Emma Assigned
- Leo2 open
- Jade1 open
One queue
Different channels. One team.
Every message lands in one shared queue, goes to the right person, and gets answered on the channel it came from.
WhatsAppInstagramGmail
Unified Inbox1 open
- Sarah JohnsonCan I book tomorrow’s 6 PM HIIT?
SalesLeo
Front DeskEmma
SupportJade
Sarah Sent on WhatsApp
Waiting for a reply…
- 01
A client messages
On WhatsApp, Instagram or Gmail
- 02
It lands in one queue
Every channel, side by side
- 03
The right person picks it up
Assigned to sales, desk or support
- 04
They get a reply
On the same channel they used
Unified InboxDowntown studio · Today4 open · 6 today
Unread3
- Daniel Lee9:54Running 5 min late!Just arrived
- Grace Kim9:52Can I bring a friend on Saturday?Waiting 1m
- Priya Shah9:49Is there parking nearby?Waiting 4m
Assigned1
- Michael Smith9:31Can I switch to the annual plan?Leo is replying…
Complete2
- Alex Morgan9:12Thanks! See you SaturdayJade · replied in 2m
- Sarah Johnson8:58Can I book the 6 PM HIIT?Emma · replied in 4m
Every conversation has a status and an owner0 missed today
Shared queue
Never lose a client conversation.
Give your entire team visibility into incoming conversations so the right person can respond at the right time.
- One shared conversation queue
- Assign conversations to team members
- See unread and active conversations
- Continue conversations across channels
- Keep client context in one place
Team workflow
From message to resolution. Seamlessly.
A message comes in, the right person picks it up, replies on the same channel and marks it complete, all from one screen.
- 01
Client Messages
A client sends a message through WhatsApp, Instagram, or Gmail.
- 02New
Unified Inbox
The message instantly appears in the Fitnez Studios conversation queue.
- 03Booked you in!
Team Responds
A team member opens the conversation and responds directly.
- 04Resolved
Conversation Resolved
The conversation is marked complete and the team moves to the next client.
Client context
Every conversation comes with context.
See their package, classes left, last visit and past chats on every channel, right beside the message, so you can answer without looking anything up.
Classes left4 of 10
Classes Remaining
Answer “how many do I have left?” without opening another screen.
YesterdayYoga Flow · 7:00 PM
Last Visit
Know who came in yesterday and who hasn’t been back in a while.
Full History
WhatsApp, Instagram and Gmail chats with one client, kept together.
One team. One inbox. Better conversations.
Fitnez Studios Inbox Team Online
Unified Chat FAQ
Your shared inbox, answered
Every member conversation in one queue, and how your team works it together.
WhatsApp, Instagram DMs and email arrive in one shared queue. Filter to a single channel whenever you want them apart.
Still stuck? Send a message and we'll get back to you.